Legal

Terms & Conditions

Effective August 29, 2026Updated August 29, 2026Applies to Pepteon Care app & pepteoncare.com

These Terms apply to the Pepteon Care mobile application and related website at pepteoncare.com and any associated services (together, the “Service”).

1. Acceptance of These Terms

These Terms & Conditions (“Terms“) are a binding agreement between you (“you,” “your,” or “User“) and Pepteon Management Services, LLC (“Pepteon Care,” “we,” “us,” or “our“).

By creating an account, connecting a data source, pairing with a provider code, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy (available at pepteoncare.com/privacy-policy/), which is incorporated by reference. If you do not agree, do not access or use the Service.

If you are entering into these Terms on behalf of another person or an organization, you represent that you are authorized to bind them.

2. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to use the Service. The Service is intended for adults and is not directed to children under 18. By using the Service you represent and warrant that you meet these requirements. We may suspend or terminate any account we reasonably believe belongs to a person under 18.

Telehealth availability depends on where a Provider is licensed (see Section 5). You are responsible for compliance with the laws that apply to you in your location. We make no representation that the Service is appropriate or available for use in any particular location.

3. What the Service Is (and Is Not)

Pepteon Care is a health-data and care-coordination technology platform. In plain terms, the Service lets you track your health data and stay connected to your care team. Specifically, the Service may allow you to:

  • Create an account and pair with an independently licensed clinician (“Provider“) using a pairing code;
  • Connect and aggregate your own health data from third-party sources you authorize — including Oura Ring (via OAuth), Apple Health / HealthKit, and at-home blood-biomarker results you upload (e.g., a RhythmHealth CSV or PDF) — into a single, longitudinal record;
  • Log subjective check-ins and other information you choose to enter;
  • View trends over time in your own data and any notes shared with you by your Provider;
  • Communicate with your care team through the Service; and
  • Receive educational, plain-language explanations of your own data through an in-app assistant (see Section 6).

What the Service is NOT. The Service is a technology and coordination platform. It is not itself a medical practice, a pharmacy, a laboratory, a prescriber, or a provider of medical care, diagnosis, or treatment. The Service does not sell, dispense, recommend, or supply any drug, peptide, or other product, and it does not generate or deliver a treatment plan, protocol, or dose to you. Any clinical care you receive is provided by your independent Provider, not by Pepteon Care (see Section 5).

4. Important Medical Disclaimer — Please Read

THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

  • The content, data visualizations, trends, scores, and assistant messages in the Service are provided for informational and organizational purposes only. They are not medical advice and must not be treated as such.
  • Using the app by itself does not create a doctor–patient relationship between you and Pepteon Care or with any clinician. A clinical relationship is formed only if and when you separately engage an independently licensed Provider and that Provider accepts you as a patient under their own professional terms (see Section 5).
  • Always seek the advice of a qualified, licensed health professional with any questions you have about a medical condition, your data, any medication or substance, or before starting, stopping, or changing anything related to your health. Never disregard professional medical advice or delay seeking it because of something you saw in the Service.
  • Do not rely on the Service in an emergency. The Service is not designed or intended for emergencies and is not monitored in real time. If you think you may have a medical emergency, call your local emergency number (in the U.S., 911) or go to the nearest emergency room immediately.

No wearable metric, biomarker value, trend, or “score” shown in the Service is a diagnosis or a treatment decision. Reference ranges and status indicators are supplied by the third-party sources you connect and may be incomplete or inaccurate.

5. Providers — The Care Relationship Is Between You and the Clinician

Pepteon Care is the technology and coordination platform, not your medical provider. Telehealth and clinical services, if any, are provided by independent, separately licensed clinicians (“Providers”), each of whom is solely responsible for the care they provide and for exercising independent professional medical judgment.

You acknowledge and agree that:

  • The provider–patient relationship is exclusively between you and your Provider, not with Pepteon Care. Your Provider — not Pepteon Care — is responsible for all clinical decisions, diagnoses, treatment, prescriptions (if any), and follow-up.
  • Providers practice independently. Pepteon Care operates as a management-services organization (an “MSO”) that provides the technology platform and administrative support to an independent professional entity and its clinicians. Pepteon Care does not control or interfere with the exercise of clinical judgment.
  • Licensure follows the patient’s location. A Provider may treat you only if the Provider is licensed in the U.S. state (or other jurisdiction) where you are physically located at the time of care. You agree to provide accurate information about your location.
  • Separate terms may apply. Your Provider may require you to accept separate clinical-services terms, informed-consent forms, and telehealth-consent documents that govern the care relationship. Those documents, not these Terms, govern the clinical care itself.
  • We do not control provider availability or outcomes. We do not guarantee that a Provider will be available to you, will accept you as a patient, or will reach any particular result. Pairing with a Provider code in the app is a technical connection only and does not by itself establish care. Describing a clinician as “Pepteon-certified” reflects completion of Pepteon Academy education and is not a guarantee of any clinical outcome.

6. AI Co-Pilot / In-App Assistant

The Service includes an AI-assisted feature (the “Co-Pilot“). You acknowledge and agree that:

  • The Co-Pilot is decision-support and education only. For clinicians, it summarizes and narrates a patient’s own data and may surface possible items for the clinician’s consideration. It is not autonomous, it does not make clinical decisions, and a licensed clinician remains fully in the loop and responsible for any decision.
  • The Co-Pilot is not a medical device and does not diagnose or treat. It does not diagnose any condition, does not prescribe, and never gives you a dose, a drug, a peptide, or a protocol. It is not intended to be, and should not be relied upon as, a substitute for professional medical judgment.
  • Patient-facing output is explanatory only. For patients, the Co-Pilot explains your own numbers in plain language and encourages you to check in and to raise clinical questions with your Provider. It routes protocol and treatment questions to your Provider.
  • AI has limitations. AI-generated content may be incomplete, out of date, or incorrect. Do not act on Co-Pilot output without confirmation from a qualified professional. You use it at your own discretion and risk, subject to Sections 4, 15, and 16.

7. Accounts, Registration & Security

To use most features you must create an account. You agree to (a) provide accurate, current, and complete information; (b) keep it updated; (c) keep your login credentials confidential; and (d) be responsible for all activity under your account. You must notify us promptly at care@pepteoncare.com if you suspect unauthorized use. We may offer or require Sign in with Apple and other authentication methods. We may refuse, suspend, or terminate accounts as described in Section 13.

8. No Drug, Therapeutic, or Efficacy Claims; Research-Use Context

The Service is a data-tracking and care-coordination tool. Pepteon Care makes no claim that any peptide, supplement, medication, or other product is safe, effective, or appropriate to diagnose, treat, cure, or prevent any disease or condition. Nothing in the Service is an offer to sell, or a solicitation to buy, any product, nor a recommendation to use any product.

You acknowledge that certain products discussed in the broader Pepteon ecosystem may be sold by third parties on a “Research Use Only” (RUO) basis and are not approved for human use, and that any decision regarding any such product rests solely with you and your licensed Provider. Pepteon Care does not supply, dispense, or direct the use of any such product through the Service.

9. Third-Party Services and Data Sources

The Service lets you connect third-party sources and services, including Oura, Apple Health / HealthKit, and RhythmHealth (each a “Third-Party Service“). You acknowledge and agree that:

  • You authorize the connection. By connecting a Third-Party Service (e.g., completing Oura’s OAuth flow, granting HealthKit permissions, or uploading your RhythmHealth results), you represent that you have the right to do so and you consent to Pepteon Care receiving, storing, and processing that data to provide the Service and to build your longitudinal record, as further described in the Privacy Policy.
  • Third-Party Services have their own terms. Your use of each Third-Party Service is governed by that provider’s own terms and privacy policy, not these Terms. We are not responsible for Third-Party Services, their availability, or their data accuracy.
  • We honor source restrictions. Data obtained through certain sources (including Apple HealthKit and Oura) is subject to restrictions imposed by those providers — for example, restrictions on advertising use and resale. We will handle such data consistent with those restrictions and with our Privacy Policy.
  • You can disconnect. You may revoke a connection at any time through the Service or the Third-Party Service; revocation stops future data collection but does not by itself delete data already received (see Section 12 and the Privacy Policy).

Apple, Oura, and RhythmHealth are not parties to these Terms, do not sponsor or endorse the Service, and have no obligation to provide support for it, except as any applicable app-store or platform terms expressly require.

10. User Content and Your Data

You may submit information to the Service, including uploaded lab results, check-ins, notes, and messages (“User Content“). You retain your rights in your User Content. You grant Pepteon Care a limited, non-exclusive license to host, store, process, and display your User Content solely to operate and provide the Service to you and your care team, and as otherwise described in the Privacy Policy.

  • You are responsible for your User Content, including that you have the right to submit it and that it is accurate.
  • De-identified/research use is separate and opt-in. Any use of your information for research or aggregate analytics is governed by the Privacy Policy and requires your separate, opt-in consent; it is not bundled into your acceptance of these Terms or into your care.
  • Health-data handling, security, retention, and your privacy rights (including any applicable HIPAA and state-law rights) are described in the Privacy Policy, which controls over these Terms on those subjects.

11. Acceptable Use

You agree not to, and not to permit anyone to:

  • use the Service for any unlawful, harmful, or fraudulent purpose, or in violation of these Terms or any applicable law or third-party right;
  • misrepresent your identity, age, location, or clinical information, or use another person’s account or a pairing code you are not authorized to use;
  • upload data you do not have the right to share, or data about another person without authorization;
  • attempt to obtain a prescription, dose, or protocol through deception, or to use the Service to circumvent a Provider’s clinical judgment;
  • reverse engineer, decompile, scrape, or attempt to access non-public areas of the Service, or interfere with its security or operation;
  • introduce malware, overload the Service, or use it to build a competing product or dataset; or
  • use any output of the Service as if it were medical advice, a diagnosis, or a treatment decision.

We may investigate and take appropriate action, including suspension or termination, for any violation.

12. Fees and Billing

  • The app is free to use while you are under active care with a Pepteon-certified Provider. Access to app features may depend on maintaining an active care relationship.
  • Telehealth/clinical services are paid. Fees for clinical care are set and charged as part of your care relationship by your Provider or its affiliated billing entity, and are disclosed to you before you pay.
  • Payment processing is handled by a third-party payment processor, subject to its terms. You authorize the applicable charges and represent that your payment information is accurate.
  • Taxes. You are responsible for any applicable taxes except those based on our net income.
  • Changes to fees will be communicated in advance as required by applicable law. If you purchase anything through the Apple App Store, Apple’s in-app-purchase and billing rules also apply.

13. Term, Termination & Account Deletion

  • These Terms apply while you use the Service.
  • You may stop using the Service and delete your account at any time through the in-app account-deletion function or by contacting care@pepteoncare.com. Deleting your account is described, together with data retention and any legal-retention obligations for health records, in the Privacy Policy.
  • We may suspend or terminate your access, with or without notice, if you violate these Terms, if required by law, if a Third-Party Service or platform requires it, or to protect the Service or others.
  • Ending your app account does not by itself terminate any separate clinical-care relationship or obligations you have with your Provider, which are governed by the Provider’s own terms. Certain clinical/medical records may be retained by your Provider for a period required by law.
  • Sections that by their nature should survive termination (including Sections 8, 10, 14, 15, 16, 17, and 18) will survive.

14. Intellectual Property

The Service, including its software, design, text, graphics, logos, “Pepteon Care” and related marks, and all associated intellectual property, is owned by Pepteon Care or its licensors and is protected by law. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own personal, non-commercial use, subject to these Terms. All rights not expressly granted are reserved. You may not use our marks without prior written permission. Feedback you provide may be used by us without obligation to you.

15. Disclaimers of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade, to the fullest extent permitted by law.

Without limiting Section 4, we do not warrant that: the Service will be uninterrupted, secure, timely, or error-free; the data, trends, scores, or Co-Pilot output are accurate, complete, or current; data from Third-Party Services is accurate or reliable; or the Service will meet your requirements or produce any particular health outcome. You use the Service, and any information in it, at your own risk. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, in no event will Pepteon Care or its affiliates, officers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service, even if advised of the possibility of such damages.

To the fullest extent permitted by law, Pepteon Care’s total aggregate liability for all claims relating to the Service will not exceed the greater of the amounts you paid to Pepteon Care for the Service in the 12 months before the claim, or US $100.

Nothing in these Terms limits liability that cannot be limited by law, including, where applicable, liability for gross negligence, willful misconduct, or personal injury caused by our negligence. Pepteon Care is not liable for the acts, omissions, or clinical decisions of any independent Provider or Third-Party Service (see Sections 5 and 9).

17. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Pepteon Care and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your misuse of the Service; (b) your violation of these Terms or any law or third-party right; (c) your User Content or data you connect or upload; or (d) your interactions with a Provider or a Third-Party Service. We may assume the exclusive defense of any matter subject to indemnification, and you agree to cooperate.

18. Governing Law & Dispute Resolution

  • Governing law: These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules.
  • Informal resolution first: Before filing any claim, you agree to contact us at care@pepteoncare.com and attempt to resolve the dispute informally for at least 30 days.
  • Venue: Except where prohibited by applicable law, you and Pepteon Care agree to the exclusive jurisdiction of the state and federal courts located in Wyoming for any dispute not resolved informally.
  • No effect on medical/regulatory rights: Nothing here waives any non-waivable statutory or patient right, or any right you may have to bring a claim in small-claims court.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting the updated Terms with a new “Last updated” date or by in-app or email notice). Changes are effective when posted unless stated otherwise or unless applicable law requires prior consent. Your continued use of the Service after changes take effect means you accept the updated Terms.

20. Miscellaneous

  • Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and Pepteon Care regarding the Service and supersede prior agreements on that subject.
  • Severability: If any provision is unenforceable, the rest remains in effect.
  • No waiver: Our failure to enforce a provision is not a waiver.
  • Assignment: You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • No agency: These Terms do not create any agency, partnership, or employment relationship, including between you and any Provider and Pepteon Care.
  • Force majeure: We are not liable for delays or failures due to events beyond our reasonable control.
  • Apple App Store terms: If you download the app from the Apple App Store, you agree that Apple is a third-party beneficiary of these Terms and may enforce them, and that Apple’s applicable Licensed Application End User License Agreement and app-store terms also apply.

21. Contact Us

Pepteon Management Services, LLC Email: care@pepteoncare.com Website: pepteoncare.com